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Return Policy

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Return Policy

After purchasing jewelry, consumers have seven days from the date of actual receipt of the item to return it and fourteen days to exchange it.

Return and Exchange Process:

According to the regulations, the following cases can be requested to return or exchange:

1. Quality problems of goods;

2. Bracelet type assembly failure structure is not solid, affecting the use of the

3. Precious metals, jewelry and its inlaid products do not match the invoice or jewelry tag labeling grade, etc..

4. Accessories, manuals, invoices, shopping vouchers, packaging, merchandise and bundled gifts and return.

5. All items shall be mail back with original packaging and gifts (if applicable) to our designated address. A refund will be transferred to your payment account within 7~10 days.

6.Customers shall be responsible for any delivery fees and taxes incurred for the returned product(s).

Reasons for not returning or exchanging goods

The following cases are not returnable:

1 wear jewelry accidentally caused by discoloration, spots, pollution, fracture, deformation, cracking, loosening, falling stone, the appearance of scuff marks;

2 Personal customized goods can not be returned or exchanged;

3. beyond the return period;

4. other reasons that are not quality problems of the goods.

5. If the goods have indeed been used and affect the secondary sales, it is necessary for the consumer to bear the corresponding risks and responsibilities.

6. In the interest of hygiene, we do not accept returns or refunds on earrings and foot care accessories unless they are defective or the wrong item was sent.

For any questions or concerns regarding your jewelry, please contact our customer support team at or +65 9128 7203. We are here to assist you.

Thank you for supporting Keiko Julia for your jewelry needs. We appreciate your trust and look forward to serving you again.





+65 9128 7203

Monday – Friday: 9:00 - 20:00


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